Privacy Policy

Privacy Policy

At zelstore ("we", "us", or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our services.

1. Collection and Use of Personal Data

Personal Data refers to any information that can directly or indirectly identify you. This includes, but is not limited to, your name, contact details, payment information, IP address, and device data.

We collect personal data when you:

• Create an account

• Make a purchase

• Contact customer support

• Participate in promotions, surveys, or chats

We use this data to:

• Process your orders and payments

• Improve and personalize our services

• Respond to your inquiries

• Ensure security, detect fraud, and prevent illegal activity

2. Data About Your Use of Our Services

When you access our website or mobile services, we may collect:

• Device and browser type

• IP address

• Operating system

• Usage data

• Location information (where applicable)

We use this information for analytics, diagnostics, service improvement, and security monitoring.

3. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Enhance your browsing experience

• Remember preferences

• Analyze traffic

• Personalize content and ads

You can manage your cookie preferences through your browser settings. Please note disabling cookies may affect your experience on our site.

4. Sharing of Personal Data

We only share personal data with:

• Trusted service providers and business partners (for order fulfillment, payments, logistics, etc.)

• Affiliates within our corporate group

• Legal or regulatory authorities where required

We do not sell your personal data or share it for third-party marketing without your explicit consent.

5. International Data Transfers

Your personal data may be stored and processed in countries outside of your residence. We ensure such transfers comply with applicable legal requirements, such as GDPR, by using appropriate safeguards.

6. Legal Basis for Processing

For users in the European Economic Area (EEA), our legal basis for collecting and using personal data includes:

• Your consent

• Contractual necessity (e.g. order fulfillment)

• Legal obligations

• Legitimate interests (e.g. fraud prevention, service improvement)

7. Your Rights

You have the right to:

• Access, correct or delete your personal data

• Object to or restrict processing

• Withdraw consent at any time

• Receive a copy of your data in a structured format

• File a complaint with your local data protection authority

To exercise your rights, please contact us at [email protected]. We will respond within 30 days.

8. Data Security and Retention

We use appropriate technical and organizational measures to safeguard your data. Personal data is retained only as long as necessary for the purposes stated or as required by law.

9. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect data from minors. If you believe a child has provided personal data, please contact us and we will delete it promptly.

10. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal data.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in law, technology, or business operations. We will post any changes on this page and update the effective date. Continued use of our services implies your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: [email protected]